Free shipping on orders over $99

Shipping & Returns

Shipping details and return policies Bill & Paul’s Sporthaus

Shipping and returns made clear before you order.

Bill & Paul’s offers domestic shipping, in-store pickup, oversized-item quotes, and a 30-day return policy for eligible purchases with a valid receipt.

This page covers shipping options, oversized-item restrictions, Alaska and Hawaii handling, web-order returns, final sale exclusions, and how to send a return back to the store.

Email Customer Service Call 616-458-1684
Free standard shipping on qualifying domestic orders
In-store pickup available at no charge
Oversized items may require pickup or a custom quote
Returns accepted within 30 days with valid receipt
Shipping overview

Built to answer the most common delivery and return questions fast.

The shipping and returns page is organized around shipping methods, oversized-item handling, destination restrictions, and return instructions.

This version keeps the same structure and hierarchy as the rentals and appointment pages so the whole site stays consistent.

Shipping options

Domestic shipping & pickup

Bill & Paul’s offers in-store pickup, standard domestic shipping, and free shipping on qualifying orders.

Standard orders ship in 1–3 days
  • In-store pickup is available at no charge.
  • Orders over $99 qualify for free standard shipping.
  • Orders under $99 have shipping costs based on package size and selected delivery timing.
  • Orders placed after Friday afternoon may not ship until the next business day.
Special cases

Oversized, Alaska, and Hawaii orders

Some products and destinations need special handling outside standard checkout shipping.

  • Additional charges may apply to Alaska and Hawaii orders.
  • Express delivery is not available to Alaska or Hawaii.
  • Kayaks, SUP boards, some car rack products, and other oversized items may require special handling.
  • Oversized items can be purchased for in-store pickup or quoted through customer service.
  • Local delivery for oversized items may be available by request.
Returns & exchanges

30-day return window

Eligible returns and exchanges are accepted within 30 days with a valid receipt.

Sale items are final sale
  • Returns require a valid receipt less than 30 days from purchase.
  • Returns and exchanges can be handled at the store or through the mail.
  • Web orders do not receive free return shipping unless the wrong item was shipped.
  • Mailed returns should include a return form or note explaining the return and requested resolution.
  • Customers should use a carrier that provides tracking and insurance.
Important notes

Before you place an order or send a return.

International and third-party shipping limits

Orders with shipping or billing addresses outside the US may not be processed, and some third-party forwarding arrangements may be refused.

Returns department address

Mail returns to Bill & Paul’s Sporthaus, Returns Department, 1200 East Paris Ave SE, Grand Rapids, MI 49546, and include your information plus the reason for the return.

Need help with an order?

Contact the store before placing a special shipment or sending a return.

If your order involves an oversized product, Alaska or Hawaii delivery, a return shipping issue, or a possible system-pricing error, the best next step is to contact Bill & Paul’s customer service directly.

Email Customer Service Call 616-458-1684
Free shipping over $99
In-store pickup available
Oversized-item quotes by request
30-day eligible returns
Grand Rapids returns department